(4.3 / 5)7+ Ratings

Ruby Tuesday Reviews

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Overall Rating

4.3
7 Reviews
  • 533%
  • 467%
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  • 10%

About Ruby Tuesday

RubyTuesday.com is the official website of Ruby Tuesday, a multinational foodservice retailer that owns, operates, and franchises Ruby Tuesday restaurants globally. The website provides information on various aspects of the company, including:

  • Job Applications: Information on how to apply for jobs at Ruby Tuesday.
  • Ruby Rewards: Details on the loyalty program, including how to sign up, earn, and redeem Rubies.
  • Menu and Offers: Information on the menu items, daily deals, and promotions.
  • About Us: Background on the company's history, mission, and values.
  • Our Story: The journey and philosophy behind Ruby Tuesday, emphasizing freshness, quality, passion, and pride.

The website also offers online ordering and catering services, as well as a careers section for job seekers.

Ruby Tuesday Pros & Cons

Pros of Ruby Tuesday:

  • Salad Bar: Often praised for its freshness and variety, with some locations having a dedicated employee to maintain the salad options.
  • Customer Service: Some reviewers have noted excellent service, with waiters and bartenders going above and beyond to ensure customer satisfaction.
  • Food Quality: While not universal, some locations have been praised for their well-cooked food, such as the baby back ribs and blackened fish sandwich.

Cons of Ruby Tuesday:

  • Customer Service: Many reviewers have expressed dissatisfaction with the customer service, citing issues with communication and resolving problems.
  • Food Quality: There have been numerous complaints about poor food quality, including overcooked or undercooked meals, and inconsistent preparation.
  • Overall Experience: Some locations have been criticized for their cleanliness and overall dining experience, with issues like dirty tables and floors.

Overall Rating: Ruby Tuesday has a mixed reputation, with an average rating of 3.6 based on 31 reviews, and a 2.4 star rating based on 582 customer reviews, indicating that consumers are mostly dissatisfied.

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Ruby Tuesday Customer Reviews (7)

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Bethany Hughes
Bethany Hughes
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Jul 5, 2024
Frank Banh
Frank Banh
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Jul 3, 2024
Karla Ramsey
Karla Ramsey
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Jul 2, 2024
Yasmin Houghton
Yasmin Houghton
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Jul 1, 2024
Cheqag Panova
Cheqag Panova
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Jul 1, 2024
Nicholas Chambers
Nicholas Chambers
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Jun 29, 2024
Theodore Martinez
Theodore Martinez
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Jun 28, 2024

Ruby Tuesday Customer’s Q&A

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Ruby Tuesday Features and Benefits

Key Features and Benefits of Ruby Tuesday:

Employee Benefits

  • Medical Insurance Options:
    • HRA Premier Care Plan: Provides $2000 for Employee Only and $4000 for Employees covering dependents. The first $2000/$4000 is covered by the Health Reimbursement Account (HRA) for expenses like office visits, lab work, and urgent care.
    • HSA Low Deductible (Low-D) Plan: Annual deductible is $1,750 (Individual). Contributions up to $500 HSA match per employee enrolled in the High-D and Low-D HSA qualified plans.
    • BlueCross BlueShield of Tennessee, Inc.: Partners with over 95% of hospitals, doctors, and specialists nationwide.

Rewards Program

  • Earn Points: 10 points per $1 spent on menu items and Ruby’s Pantry purchases.
  • Redeem Points: Free food and drinks, including:
    • Free appetizer after earning 125 points
    • Free garden bar after earning 200 points
    • Free burger after earning 350 points
    • Desserts starting at 100 points
    • Beverages starting at 50 points.
  • Exclusive Discounts: Higher tier members get better discount redemption rates, such as 15% off for Sapphire members, 25% off for Ruby members, and 35% off for Diamond members.
  • Birthday Perks: Free dessert and bonus points on birthdays.

Employee Perks

  • Discounts:
    • 25% discount for themselves and up to 6 guests at any company-owned Ruby Tuesday location.
    • 50% shift discount for themselves and 25% off Catering.
  • Employee Purchase Program: Team members may purchase food and supplies at restaurant cost.
  • Life & Health Benefits: Medical, dental, vision, short-term disability, long-term disability, and other benefits for full-time and part-time team members.
  • 401(k) Program: Monthly match available to all team members who have been employed for 6 months and are at least 21 years of age.
  • Ruby Has Heart Program: Financial assistance for team members in need due to financial hardship or natural disaster.
  • Employee Assistance Program (EAP): Resources such as grocery & meal delivery information, financial assistance, support groups, and a discount center.
  • COVID Vaccination Compensation Program: Two hours of COVID-19 vaccination pay for each dose (up to two times) for hourly restaurant team members.
  • Paid Vacation: Up to 20 days of paid vacation based on tenure.
  • Compensation Opportunities: Weekly paychecks, team member referral program, loyalty bonus program, and service anniversary rewards program.

Internal Development Programs

  • Tuition Reimbursement: Up to $1,000 per calendar year for college courses, ESL classes, or professional certification training.
  • Internal Development Programs: Training and development opportunities to help teams excel in their current roles and prepare for the next step in their career.
  • Food Safety Certification: Nationally accredited Food Safety Training and certification through ServSafe for shift leaders, managers, and restaurant leadership.

These features and benefits aim to support the needs of employees and their dependents, while also incentivizing repeat business through the rewards program.

Ruby Tuesday Pricing

Ruby Tuesday offers a variety of pricing options for different menu items and promotions. Here are some key prices:

  • Garden Bar Pass: $39.99 for a 30-day pass, which includes $390 in value.
  • Garden Bar Combo: Starting at $9.99 for dine-in only, including a loaded baked potato with butter, sour cream, bacon bits, and more.
  • Rib Eye: $10.99 for a 6 oz Rib Eye with a baked potato.
  • Rib Eye & Ribs Combo: $17.99 for a 6 oz Rib Eye and Half-Rack of Baby-Back Ribs with classic BBQ.
  • American Smashed Burger: $6.99 for dine-in on Tuesdays.
  • Endless Garden Bar Entree: $8.99 on Saturdays until 4 PM.
  • Fish & Chips: $9.99 on Fridays.
  • Rib Eye, Ribs, & Crispy Shrimp Combo: $23.99 on Fridays and Saturdays after 4 PM.
  • Ribs & Crispy Shrimp Combo: $12.99 on Sundays after 4 PM.

These prices are subject to change and may vary based on location and promotions.

Ruby Tuesday FAQs

FAQ

Ruby Tuesday Alternatives

Ruby Tuesday's top competitors and alternatives include:

  1. Applebee's
  2. Cracker Barrel
  3. Olive Garden
  4. Outback Steakhouse
  5. Red Lobster
  6. BBQ Holdings
  7. Captain D's
  8. Slim Chickens
  9. O'Charley's
  10. Kona Grill

These restaurants offer similar dining experiences and menu options to Ruby Tuesday, making them viable alternatives for customers.

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